Refunds will only be issued if requested by email (on the contact us page) if received NO LATER than 11:59 PM EST 2 weeks prior to the event on that Wednesday evening. Due to payment requirements due with the venue for the official headcount, NO REFUNDS WILL BE ISSUED AFTER THIS DATE.
Ticket transfers can occur anytime but the transaction is not the responsiblity of NBW. If you work out your own deal to transfer tickets, the original ticket purchaser MUST submit the information regarding who your ticket will be transferred too prior to their arrival at the event. If NBW has not received this email prior to the new guest arriving, the ticket will not be honored. This protects you and your ticket from misunderstandings as well as insures there is a record of the transfer for NBW to update the record with. Any questions please ask in the Facebook chat or via our contact form on the website.
Based on the changes required for indoor events due to COVID 19... ALL Canadian, Ontario, and Hotel regulations for participation are required for attendance. There will be NO REFUNDS if you are turned away at the door or during the event for failure to comply. Please only buy your tickets if you are willing and able to comply to the potentially real-time changes required before and during the event. These currently (as of Nov 8th, 2021) include proof of completed vaccination with accompying photo ID and wearing a mask at ALL TIMES inside the hotel and gaming areas.